May 1, 2002
Your delay in delivering the carpets ordered on the 1st July is causing us considerable inconvenience, and it threatens the loss of one of our best customers, for whom they are intended.
We are likely to receive a standing contract from this order, but a delay in delivery might well prove fatal(致命的)to our chances. It is not enough, therefore, for you to inform us of the approximate date when delivery could be done: we must insist on an unconditional guarantee that the goods will be delivered by the 13th July. Further, it is important that you lose no time in conveying this information to us.